Support
Casewire: True Crime Cases
A real person reads every message. Most answers are on this page — but if yours isn't, write to us and we will reply.
Get in touch
Email support@peidusproducts.com. We aim to reply within two business days.
Casewire is published by Peidus Products OÜ, Ahtri tn 12, 15551 Tallinn, Estonia.
Which language is it in?
Casewire is in English. The app's own text is English only, and the reporting it collects is English-language journalism, mostly about cases in the United States, the United Kingdom and other English-speaking countries. The App Store page is translated so you can tell what the app is before you download it — the app itself is not. If that isn't what you expected, please ask for a refund at reportaproblem.apple.com and we will not take it personally.
A film won't play
Casewire does not host video. Films play through YouTube's official embedded player, which means a few different things can go wrong, and the app tells you which one:
- "The publisher does not allow this film to play in other apps." Some channels switch off embedding. That is their decision and there is nothing to fix — tap the link to open it on their own page instead.
- "This video is no longer available." The publisher deleted or privated it. The rest of the case is unaffected.
- Nothing loads at all. Usually connectivity. Video streams from YouTube, so a network that blocks it — some office, school and hotel networks do — will stop playback while the rest of the app keeps working.
The screen stays awake by itself while a film is playing and is released as soon as you pause, so a long documentary will not lock the phone mid-way.
A case isn't updating
Cases are refreshed on a schedule from published reporting, and a case only moves when a newsroom actually publishes something. A quiet week on a cold case is normal, not a fault. Pull down on Updates to re-fetch.
"Recent coverage" is this week's reporting and can include an older article if that is the date the outlet stamped on it. "The story of this case" is the curated history, and each entry carries its own citation. They are different things and are meant to differ.
What the source labels mean
Casewire labels how well supported a report is, not whether it is true. Corroborated means several outlets carried it; single-sourced means one did; developing, unverified claim, disputed, fact-checked and social mean what they say. Tap any label in the app for a plain-language explanation.
You will never see a "verified" badge. Casewire does not verify anything itself — it counts outlets and reports fact-check status — and a badge claiming otherwise would be the one dishonest thing in the app.
Notifications and quiet hours
Breaking alerts are optional and off until you allow them. In the app you can set an alert level per case: silent, major developments only (charges, verdicts, sentencing, arrests), or everything. Silent and major are free; alerting on every update is a Premium feature.
Quiet hours hold bulletins back overnight, and no bulletin is ever shown while a Nightstand session is playing — that rule is applied on your device, so it holds even if the phone is asleep. If notifications never arrive at all, check that Casewire is allowed to notify you in iOS Settings → Notifications, and that a Focus mode isn't holding them.
Nightstand and the sleep timer
Nightstand is long-form listening for going to sleep. It stays dark while the rest of the app is light, and it never shows case files, names or verdicts — that separation is deliberate.
The sleep timer counts playing time, so a pause or an ad break does not eat into it, and choosing "20 minutes" always gives you twenty more from that moment. When it runs out it ends the session. Most Nightstand tracks are video, so the screen stays lit for them and there is no background-audio or picture-in-picture mode — that is a deliberate limit, not a missing feature.
Follows don't sync between devices
Correct, and by design. Casewire has no account and no sign-in, so the cases you follow, what you have read and your alert settings live only on the device you set them on. There is nothing to log in to and nothing of yours on a server of ours. A Premium subscription does travel — it is tied to your Apple ID, so use Restore purchases on the new device.
Premium, restoring and cancelling
A large part of Casewire is free and stays free: the latest on every case, every case currently developing or in the news in full, the whole Nightstand catalogue, and breaking alerts on the case you follow. Court documents and public records are never behind the subscription. There are no ads.
- What Premium adds — the full case file on archived cases, unlimited follows, and alerts on every meaningful update rather than only the major ones.
- Plans — Annual, which includes a 7-day free trial, and Monthly, which does not. The price shown in the app is the one set for your region.
- Restore a purchase — tap Restore purchases on the upgrade screen while signed in with the same Apple ID you bought it with.
- Manage or cancel — subscriptions are billed by Apple, not by us, so they are managed at apps.apple.com/account/subscriptions (or iOS Settings → your name → Subscriptions). Cancelling stops the next renewal; the current period runs to its end.
- Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves, but tell us if something went wrong — we want to know.
Corrections and removal requests
If you are named in coverage Casewire surfaces, or you represent someone who is, and you believe it is inaccurate, out of date, or should not be carried, write to support@peidusproducts.com. Tell us the case, which item, and what is wrong.
We will review it and, where warranted, correct the record, update a legal posture, or remove the item or the case. Where the article belongs to a publisher we can remove our link and our summary of it, but we cannot alter their reporting. You do not need a lawyer to ask, and there is no charge.
Your data and deleting it
Your follows, alert levels, reading history, Nightstand progress and settings live only on your device. Casewire contains no analytics of any kind — we do not know which cases you open. Deleting the app removes everything; there is no account to close and nothing for us to erase on a server. The full detail is in the Privacy Policy.
Reporting a bug
Email us with as much of this as you can — it usually saves a round trip:
- your iPhone or iPad model and iOS version, or your Android device;
- the Casewire version (Settings, at the bottom);
- what you did, what you expected, and what happened instead;
- for a case or update problem: which case, and what you expected to see;
- for a video problem: which case, and the exact message shown;
- a screenshot, if it helps show it.